Delivery & Refund Policy

Shipping & Delivery

How long will my order take to deliver?
We aim to delivery your order within 1-7 working days unless you have requested otherwise, our website is linked to our central stock system, whilst we endeavour to ensure our stock information is accurate errors can occur.  In the event of you placing an order for an item which is not in stock we will contact you within 48 hours to notify you of any delays to your order.
Some items are dispatched directly from the manufacturer. When this is the case, it is not possible for us to obtain the tracking details but your order will be dispatched within the timescales shown at time of order

We also take pre-orders for some products if an item you have ordered is a pre-order item you will see a 'backorder' messages when checking out from your basket, we will then contact you within 48 hours with an estimated delivery date for your pre-order.

Standard deliveries will take place Monday to Friday, deliveries will NOT take place on public holidays or weekends.
If you place an order on Friday for next day delivery, you will receive your order on Monday.
How will my order be delivered?
We use various carriers to ship your order to you, including Interlink Express, DPD, Royal Mail, UPS and TNT.  Once your order has been picked and packed you will receive a shipping notification from our carriers to notify you of their intended delivery date.  This notification will be sent to your registered email address and or
mobile phone via text.  Please ensure this information is correct when you place your order.

 

 

 

 

DPD - Your delivery experts

Our popular Next Day Delivery service ensures that all parcels are delivered the next working day within a 1 hour delivery window.

Orders need to be placed by 2pm to be dispatched the same day for delivery next day.

You will receive an email or a SMS tracking message from DPD on the morning of your delivery day (Mon-Fri) stating your 1 hour delivery window.

 

Refunds

Here at Diffusion kids, we hope that you are satisfied and pleased with the quality and value of the items which have been purchased, as per our company policy all items are checked to make sure they are in perfect condition. Any unwanted items can be returned to us within 14 days of purchase for an exchange or refund if kept in original packaging (i.e. unused, unworn, unwashed and undamaged). *Due to hygiene reasons, we will not be accepting baby dummies and bottles back for a refund or an exchange*. 

Unfortunately, items returned back to us with an un-saleable condition will be not be accepted and we wont be able to offer you a refund or an exchange.

The return of the items will be at your own cost unless we have shipped your the wrong items by mistake. It is your responsibility to ensure your item reaches us. We recommend using a trackable service.

We can arrange collection of your items however there will be a charge of £20 for large items such as prams £10 for smaller items. This value will be deducted from any refund or credit we give you.

Faults

If your item develops a fault or is not working as expected contact us immediately, we will require a photo or video of the issue so we can ascertain what action to take. Normally we can resolve any issues under the product warranty by supplying replacement parts or items.  If we are unable to rectify the issue in this way we may ask for the item to be returned to us (at our cost) and inspected or sent to an approved repair center.

  • General wear and tear, misuse or improper storage or transport of the item such as damage by airlines
  • Failure to follow the manufacturers user guide or using the product in a way it has not been intended to.
  •  If the product has been modified in anyway or used in conjunction with any unapproved items.
  • Punctures, tears or any other damage to air filled tyres or damage to foam filled tyres by misuse.
  • Torn or damaged raincovers.

If you have any further queries, please feel free to contact us on sales@diffusionkids.com or 00441753206890